SHIPPING COST
We strive to make the shipping costs as transparent as possible for you. These depend on the type of product, the value of the order, the size and weight of the shipment, the chosen shipping company, and the chosen delivery country.
Worldwide shipping
If there are already products in your shopping cart, shipping costs will be automatically calculated
If you have any questions about our shipping or are planning to ship dangerous goods worldwide, please do not hesitate to contact us.
Shipping costs – Top 5 shipping countries
| Country | Letter / Merchandise Post | Parcel | E-bike battery | E-bike |
|---|---|---|---|---|
| Netherlands | from 5.49 € | from 9.95 € | from 29.95 € | from 29.95 € |
| Belgium | from 5.49 € | from 9.95 € | from 29.95 € | from 29.95 € |
| USA | from 12.49 € | from 29.95 € | from 349.95 € | from 900 € |
| Germany | from 3.49 € | from 5.95 € | from 12.95 € | free shipping* |
| Finland | from 6.49 € | from 11.95 € | from 34.95 € | from 49.95 € |
Shipping costs vary according to the VAT rate of the country of delivery. By default, they are shown with the VAT applicable in Germany (19%).
SHIPPING COSTS EU / NON-EU
| Country | Letter / Merchandise Post | Parcel | E-bike battery | E-bike |
|---|---|---|---|---|
| Austria | from 5.49 € | from 9.95 € | from 29.95 € | from 29.95 € |
| Denmark | from 5.49 € | from 9.95 € | from 29.95 € | from 29.95 € |
| France | from 5.49 € | from 9.95 € | from 29.95 € | from 29.95 € |
| Hungary | from 6.49 € | from 11.95 € | from 34.95 € | from 49.95 € |
| Italy | from 6.49 € | from 11.95 € | from 44.95 € | from 49.95 € |
| Luxembourg | from 5.49 € | from 9.95 € | from 29.95 € | from 29.95 € |
| Poland | from 5.49 € | from 9.95 € | from 29.95 € | from 29.95 € |
More countries >
SHIPPING COSTS INTERNATIONAL / REST OF WORLD (ROW)
Below you will find a selection of international delivery countries with the most favourable shipping options. If your delivery country is not listed, you can calculate the shipping costs directly in the shopping cart.
| Country | Letter / Merchandise Post | Parcel | E-bike battery | E-bike |
|---|---|---|---|---|
| Australia | from 12.49 € | from 29.95 € | on request | from 900 € |
| Israel | from 12.49 € | from 29.95 € | on request | from 900 € |
| Japan | from 12.49 € | from 29.95 € | from 349.95 € | from 900 € |
| Canada | from 12.49 € | from 29.95 € | from 349.95 € | from 900 € |
| New Zealand | from 12.49 € | from 39.95 € | on request | from 900 € |
| South Korea | from 12.49 € | from 29.95 € | from 399.95 € | from 900 € |
More countries > >
SHIPPING INFORMATION
We dispatch from Monday to Friday (excluding holidays). Orders placed on weekdays by 12:00 PM (CET) will be shipped on the same day for items in stock, provided you choose an instant payment method during checkout and do not leave any comments in the customer comment section. Please note that e-bikes and hazardous shipments are excluded. Due to holidays, there may be delays in shipping. Our team always strives to dispatch your goods as quickly as possible.
Your delivery will be made to your doorstep. When shipping batteries, your shipment will also be marked as dangerous goods; payment on delivery is not possible in this case. Delivery to parcel lockers and post office boxes is only possible with DHL shipping and may not be available for all products; dangerous goods shipments (e.g. batteries) are exempt from this.
Our logistics partners are:
Bulky Goods & Remote Areas
For particularly large or heavy shipments, depending on the shipping service provider, additional bulky goods charges or heavy load surcharges apply in addition to the usual shipping costs. Additionally, with certain shipping service providers, we charge a surcharge for particularly remote delivery areas. By entering the delivery address and selecting the shipping country / shipping service provider, these costs will be calculated and displayed when indicating the shipping costs.
IMPORTANT INFORMATION ABOUT NATIONAL VALUE ADDED TAX (VAT) / CUSTOMS & IMPORT FEES
Delivery within the EU includes the applicable national value-added tax, and outside the EU excludes value-added tax. When shipping outside the EU, additional costs may incur within the scope of import (duties, import VAT).
We offer our customers two options for shipping outside the EU:
Direct and VAT-exempt deliveries to Europe NON-EU / ROW = Rest of World
Deliveries to Europe (NOT – EU / NON -EU e.g. Switzerland / Liechtenstein / Norway / United Kingdom) and ROW = Rest of World are exempt from VAT. When selecting Switzerland / Liechtenstein / Norway / USA / Australia / etc. (ROW) as the shipping country during checkout, German VAT will automatically be deducted, and the goods will be delivered VAT-free. The recipient will then pay the import VAT (e.g. 7.7% in Switzerland), any applicable duties, and the customs clearance costs incurred in Switzerland / Liechtenstein / Norway / ROW.
Self-organised export of goods to Switzerland / Liechtenstein / Norway / ROW = Rest of World
Please note that when goods are delivered to Germany and self-organised import to Switzerland / Liechtenstein / Norway, or other third countries, German VAT will only be refunded upon presentation of an official export proof.
For a VAT refund after export, please send us the original export certificate by registered mail along with a copy of our sales invoice. Please keep a copy of the completed export certificate for your records.
We will refund you the German VAT upon receipt of the complete documentation and verification by our accounting department. For this, you will receive a new invoice without the German VAT; we will charge you a handling fee of 10.00€ for the effort incurred.